The coronavirus pandemic that began in the spring of 2020 and the introduction of quarantine has become a difficult test for many, causing a great deal of stress and anxiety, which has had a direct impact on the growth of "Silver Line" calls. The seniors "here and now" wanted to comfort themselves, to talk, they asked what it would be like if they got seriously ill - if someone would treat them or they would have to leave this world without help. The conversations emphasized social exclusion, request for physical help, desire to talk, share our thoughts, to be heard, the need for information assistance became apparent - we listened to each caller, reassured them, provided the necessary information, offered seniors regular friendship talks with like-minded people.
Against the backdrop of negative and ever-changing information, it is very important for older people to have a trusted interlocutor who is able to reassure and ensure that seniors are not left to fend for themselves. Our day-to-day work is to keep that anxiety to a minimum.
We want to continue to build on this experience by introducing a new Silver Line service - informational support . We invite you to contribute to ensuring its continuity, so that every old man who calls and seeks help will receive it in a timely, clear and understandable manner.
All funds will be used to cover the costs of the Silver Line Communication and Call Center, information dissemination.